At Xbio, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind. Please review our refund policy below:
- Eligibility for Refunds:
- You may be eligible for a refund if you return the item within 3 days of receiving your order.
- To be eligible for a refund, the item must be unused, unopened, and in the same condition as when you received them. It must also be in the original packaging.
- Refund Process:
- To initiate a refund, please contact our customer service team at Ra6bia@gmail.com within 5 days of receiving your order. Please provide your order number and a brief explanation of why you are requesting a refund.
- Once your return request is approved, we will provide you with instructions on how to return the item to us.
- After we receive and inspect the returned item, we will notify you of the status of your refund.
- If your refund is approved, the refund will be processed to the original payment method used for the purchase within 5 days.
- Return Shipping:
- You will be responsible for covering the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.
- Non-Refundable Items:
- Certain items are not eligible for refunds, including but not limited to:
- Products that have been opened, used, or damaged by the customer.
- Products that are not in their original packaging.
- Gift cards or promotional items.
- Refunds for Promotional or Sale Items:
- Refunds for items purchased during promotional or sale periods will be issued based on the discounted price paid at the time of purchase.
- Exchanges:
- We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
If you have any questions or concerns regarding our refund policy or the status of your refund, please don’t hesitate to contact us at [Ra6bia@gmail.com]. Thank you for shopping at Xbio.